Shipping & Returns
iPad Kit & Custom Dash Mods
Shipping
iPad kits are made per order! Please allow up to two weeks for kits to arrive.
Signature may be required upon package delivery.
We ship via USPS First Class or Priority Mail.
Your tracking number will be emailed to you once we print your shipping label.
Shipping times may vary with limited merch and collectible items. Check the product description for ship time updates.
Customers outside of the USA may be required to pay VAT fees if they apply to your region. Packages ship from California, USA. Please check VAT charges for your country.
Returns
iPad kits are made per order. We do not offer refunds.
To EXCHANGE a Soundman iPad kit for a different kit size/style please return your order in the original packaging, including your invoice and a note telling us which kit you would like, to the return address printed on your invoice. Exchanges must be sent within two weeks of your order delivery date.
Soundman kits are designed for use by car audio fabrication professionals (and highly skilled enthusiasts). We use state of the art technology to create our injection molded tablet dash kits in small batches. Each kit is injection molded and prepared by hand per order. We ask that you please read our online documentation thoroughly and watch our videos to be sure of your purchase before you buy. Made with pride in California, USA.
Warranty
If you experience a defect with one of our products we will gladly replace it for you. Please email us at orders@soundman.co. Please include your order number and a description of the problem you are experiencing.
Apparel & Membership
We want to make sure you love our products, and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface and include this in your email to us at soundman-shop@support.fourthwall.com. This quick and simple step will help us provide a speedy resolution.
Because products are made to order, we do not accept general returns or sizing-related returns.
Please read below for more details:
Cancellations
Product Orders Cancellation Policy
All of our products are made to order, especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production.
Once your order has gone to production, you may be eligible for a replacement/resolution, depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.
Donations and Tips Cancellation Policy
Please note that donations and tips are non-cancellable and non-refundable. Once you have completed your checkout for donations or tips, we cannot cancel or refund it.
Membership Subscriptions Cancellation Policy
You can cancel your membership at any time via your Billing page. Please note that cancellations will take effect after your current membership subscription period ends. There is no refund or cancellation for the current membership subscription period.
Damaged/Quality Issues
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item, along with your order number. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Please email us with these details at soundman-shop@support.fourthwall.com
Refunds Policies
Product Orders Refund Policy
Because products are made to order, we cannot issue refunds, returns, or exchanges for orders except for those with quality issues. Orders are non-refundable unless they meet these requirements and you provide support with a photograph demonstrating the quality issue.
PayPal: Any refunds processed will show back up in your PayPal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days, depending on your bank.
Donations and Tips Refund Policy
Donations and tips are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your donation or tips.
Membership Subscriptions Cancellation Policy
Membership subscriptions are non-refundable. You can always cancel your membership at any time, and this cancellation will take effect at the end of your membership subscription period. There is no refund for the current membership subscription period that is ongoing.
Locked Messages Refund Policy
Locked messages are non-refundable. Once you have completed your checkout payment, we cannot cancel or refund your locked message. If you have issues accessing the locked message after payment, please contact us at soundman-shop@support.fourthwall.com. We’ll be happy to troubleshoot the problem and find a resolution for you.
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, we also accept Klarna/AfterPay and local payment methods.
International Orders
International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time, we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.
Merchant of record
Orders are handled by our Merchant of Record and merchandising partner, Fourthwall.com, who handle order-related inquiries and returns. Privacy Policy Terms of Service.